Bathsource.co.uk prides itself on providing first class products via a first class service – should you have any comments or suggestions please contact us.
Payment: Payment is to be made in full upon placement on an order. Methods of payment: ONLINE – Payment can be made online via our preferred payment service provider(s). BY PHONE – If you wish to pay by phone, please contact us via email to clarify the items you would like to order and provide your contact details so that one of our sales team can call to process your order and take payment. BY CHEQUE – If you would prefer to pay via cheque please make cheques payable to “Park Street Interiors” and send with a note detailing who you are (including you address, email address and telephone number) and the items you would like to order to the following address: Bathsource.co.uk, Unit A3 Sampson Business Park, Bridge Road, Camberley, Surrey, GU15 2QR
VAT: VAT is included on all prices shown on this website at the standard current rate (where applicable).
Warranties: All products available from Bathsource.co.uk come with a manufacturer’s warranty of at least 12 months. Should you need to make a claim on a manufacturer warranty, we recommend that you contact the manufacturer directly. We will happily assist in this process. Should you have any queries please contact us on customerservices@bathsource.co.uk.
Online security: Because we process our payments through PROTX, you can be sure that all of your details will be 100% secure and confidential. Once on Protx's systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data Protx holds is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Quality control: Where possible and where practical, we shall inspect all products prior to dispatch from our warehouse to ensure that they are undamaged, complete and match your orders. You agree to examine the delivery and report any missing items within 7 days of delivery.
Delivery of goods: For full details on our delivery policy, charges and details, please see our page on delivery information. Unless otherwise agreed, we will wait until your entire order is ready for dispatch. At this time we will contact you to arrange a date when you will be available to accept delivery. We will take all reasonable steps to ensure that delivery is made on a date that is suitable for the customer. If you are not at your premises for delivery of goods and a storage charge or re-delivery charge is imposed by the courier company, we accept no liability – any fees incurred are to be paid by the customer. We do not deliver outside of the UK Mainland – shipping to destinations outside of this area may be arranged and charged to the customer. Delivery dates are approximate and no liability will be accepted relating to late deliveries. We recommend that you do not arrange for a plumber or fitter to install your products until you have them in your possession and are satisfied they are undamaged. For further information, please see the section entitled “Availability”.
Returns Policy: Damaged goods: If you have received damaged goods then you must inform us with 5 working days of delivery. We will not accept any claims for damaged items after this time frame. Please thoroughly inspect your order as soon as you are able to. Once it is agreed that goods have been delivered damaged they are to be returned to Bathsource.co.uk within 21 working days. A replacement item will be sent free of charge. Unwanted items must be returned to us within 21 working days of delivery. After 21 working days from delivery it will be deemed that the buyer has accepted the goods. Goods returned to us after 21 working days will not be refunded and will have to be collected either by the buyer or at their expense. Unwanted goods: In accordance with the EU Distance Selling Directive, you have the right to cancel your order and return any unwanted items to us within 7 working days of receipt. Returned items will be subject to a 20% restocking fee of the RRP of the product. Goods made to order or deemed as “non-stock” by a supplier cannot be returned. All goods must be returned in an unused and undamaged condition. Goods must be returned in their original product box. DO NOT RIP, WRITE UPON OR STICK LABELS ON ANY BOXES. All items must be sent back inside a protective box or in suitable packaging. Failure to comply with this policy may result in a refusal to process a refund with the returned items to be collected by the customer at their own expense. Damaged boxes will incur a 20% repackaging fee of the RRP of the product – this charge is additional to any restocking fees that may be incurred. Stock tiles may be returned in full box quantities within twenty one days subject to a 20% handling charge. Under no circumstances may the buyer return non-stock goods and/or specials. It is the responsibility of the customer to ensure any items to be returned are adequately protected so as to make sure they are returned to us in an undamaged state. Please send all returns to: Bathsource.co.uk,
Unit A3 Sampson Business Park,
Bridge Road,
Camberley,
Surrey,
GU15 2QR After 21 working days from delivery it will be deemed that the buyer has accepted the goods. Goods returned to us after 21 working days will not be refunded and will have to be collected either by the buyer or at their expense.
Tiles: It shall be accepted by the buyer that some variation in shade or pattern occurs in ceramic products and that it is the buyer’s responsibility to ensure that the material supplied is of an acceptable colour, shade, size, texture and type before fixing as no claims can be accepted by the seller thereafter. This is particularly applicable when the material is collected, delivered or fitted by a third party. It is accepted by the buyer that glazed products are liable to “craze” and the seller is unable to guarantee against that possibility. No claim shall be accepted by the seller after the goods have been fitted, fixed or installed and it shall be the buyer’s responsibility to ensure that the goods are acceptable in every way prior to the fitting, fixing or installation. Stock tiles may be returned in full box quantities within twenty one days subject to a 20% handling charge. Under no circumstances may the buyer return non-stock goods and/or specials. With regards to measurements, the seller at its own discretion will assist in calculating the buyer’s requirements but will accept no responsibility whatsoever in that respect of any nature whatsoever.
Contact and opening times: We can be contacted between 09.00 – 17.00 every working day (Monday – Friday). Our office is closed at the weekend and on bank holidays. Please feel free to email us at any time and we will endeavour to respond within a maximum of 24 hours. We are closed at Christmas as most of our suppliers are also closed for this period. We will be closed from 23/12/2009 – 03/01/2010 (inclusive). During this time, emails will not be answered but you can still place orders online and these will be processed in the New Year.
External sites: Bathsource.co.uk may contain links to other sites on the internet which are owned and operated by third parties. Bathsource.co.uk will not be held responsible for the content of these sites nor any transactions including the exchange of personal information, confidential data, cookies or purchases between yourself and any external websites.
Availability: Lead times given either on site or through other means of contact are indicative of usual lead times from stock and the seller shall accept no responsibility should lead times increase. We can check with suppliers upon request for stock availability and/or lead times but again, we accept no responsibility should lead times change. The seller shall accept no responsibility for late delivery provided that this is the result of circumstances beyond the seller’s control or due to the actions of a third party. In all cases, we strongly recommend that you do not book or confirm dates with an installer until you have all of your products, have inspected them and are satisfied with them. Bathsource.co.uk will not be held responsible for any charges for an installer in any instance. In some cases, certain products or finishes may become unavailable for long periods of time.
Insolvency of customer: Bathsource.co.uk will be entitled to cancel the contract without any liability to the customer should the customer make any voluntary arrangements with its creditors or becomes bankrupt, goes into provisional or full liquidation or any administration orders have been made against them. In the event that items are delivered without payment being received, the price shall become immediately due and payable, regardless of any previous arrangements to the contrary.
Privacy policy:Bathsource.co.uk will NOT pass on or disclose any customer information to any third parties. Information collected during the payment process will only be used for the purposes of fulfilling that order. Information and data collected from the transaction process will not be used for any marketing material. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Refusal to process an order:Bathsource.co.uk reserves the right to refuse to process, accept or handle an order from any customer for any reason at any given time. In such an event we will aim to contact you with an explanation as to why we have reached this decision.
The Company:Bathsource.co.uk is a trading name of Park Street Interiors of Camberley. Park Street Interiors,
Unit A3 Sampson Business Park,
Bridge Road,
Camberley,
Surrey,
GU15 2QR VAT registration number – GB 689145391 Telephone – 01276 62777
Facsimile – 01276 27925
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